✨💌 SHIPPING 💌✨

📨 SHIPPING TIMES 📨

Current shipping times for in-stock items are longer than average (1-3weeks) due to higher volume of orders than I am used to! Thank you for your patience and understanding.

In stock items generally ship out within 1-5 business days via USPS but times may vary if order volume is high as I pack and ship everything myself. Shipping times after this are listed below.

Domestic (USA) shipping: 1-3 business days with tracking on packages.

International Shipping: Varies by shipping class from 1-3 to 6-20 business days.

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✈️🌏INTERNATIONAL SHIPPING🌏✈️

International packages now include insurance automatically. This protects your order from to the higher-than-average risk of loss or damage on longer travels.

United Kingdom:  UK customers can order from {my etsy shop HERE} as they have a system for processing VAT.

I can no longer ship to the UK from this shop due to VAT laws that require an account impossible for me to set up as a small business at this time.

Germany: I can no longer ship to Germany from this shop due to a new law regarding E-commerce shipping that requires an account impossible for me to set up as a small business at this time. Etsy currently has no work-around for this so the only option would be to ship your order to someone you trust outside of Germany and have them ship to you but this is at your own risk.

Shipping rates are based on the lowest currently available using my business discount and include insurance up to $100. Any additional insurance fees I cover personally in order to assure the lowest rate and highest security possible for you.

Taxes/Tariffs/Brokerage Fees are the sole responsibility of the purchaser. Please be aware possible fees at the door to cover these may be required to receive your order and any order returned for unpaid fees will not be able to have shipping refunded. For no reason will I pay these regardless of amount or circumstance.

Some international orders may be merged! If you are separating orders for tax reasons make sure to leave a note on your order to not merge with other orders so that I am aware!

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⏰ PRE-ORDERS and MADE-TO-ORDERS🧵

Processing time on these is longer for production, please check the product page for shipping estimations. 

I do my best to get them out as fast as possible but please be patient when ordering these since much of the handling time is in production and shipping from manufacturers! Feel free to contact me for updates on the process of your order :)

Please only order if you are willing to wait even in case of delays. Pre-orders and MTO are non-refundable.

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🩹DAMAGED ITEMS 🩹

I try my best to assure all orders are packed securely and protected from mailing damage but once in a while something may arrive with damage. If this happens, please contact me and I will work with you to come to a fix based on your situation.

If the damage was no-fault (caused by the post company) I can submit a shipping insurance claim on your behalf if insurance was purchased and get a replacement or refund for you.

If you do not purchase a shipping option that includes insurance you are accepting the risk of damages or loss without compensation/replacement.  

If the damage is a flaw that was overlooked (ex. missing/wrong item, printing flaw) I will make it right however I can (at my discretion).

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📦❓LOST PACKAGES❓📦

Most orders arrive safely but every once in a while, a package may go on a strange and un-expected journey. 

If your tracking hasn't updated in a long time or has been marked as shipped but is not there: Please check in with every person with access to your mail (house mates, landlords, etc) as well as neighbors if possible and contact your local post office first to see if they are holding onto anything under your name/address/tracking number! This is more often than not the solution to missing packages.

If the above solution doesn't work: Please contact me with your order number and I will do what I can. If you've purchased an insured shipping method I can submit a shipping insurance claim on your behalf and get a replacement or refund for you.

If your order is international, insurance is automatically included in your shipping rate.

If you do not purchase a shipping option that includes insurance, you are accepting the risk of damages or loss without compensation/replacement.  

This being said, I may be able to work out a replacement if you did not purchase insurance, but you will be asked to pay for shipping as well as base cost coverage for the replacement items. This is NOT guaranteed though and insurance will always be the most reliable method of protecting your order!

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❌ORDER CANCELATIONS❌

I do not accept order cancelations. Please be mindful when ordering, read the full details on each and only do so if you are ok with waiting for the time they take.

I am an individual artist running a small shop and each refund costs me. I'm not refunded all fees and the money for any pre-orders has usually already been spent on the merch signed up for. Thank you for your understanding.

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🌱ECO INFO🌱

🎁PACKAGING🎁

I try to use eco-friendly shipping materials when possible!

This does not mean there will be no plastic in your packaging, it is important to recycle the materials in the supply chain already instead of prioritizing "eco-looking" virgin materials.

I primarily use mailers made from 100% post-consumer recycled materials and are fully recyclable at your local grocery store's plastic bag recycling bin. Click here to find the nearest drop off bin near you.

Sometimes I test out or utilize other mailers for specific needs but I strive to use an eco-friendly option wherever possible.

Inner materials are also often recycled or re-used plastics, paper or cardboard according the needs of the goods inside. Any bubble wrap in your package is usually getting a second life from a previous package!

Reduced raw material usage, leads to less energy consumption and reductions in landfill waste. By reusing existing waste we are promoting a circular economy.

If you have any questions about my packaging feel free to reach out to me.

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🪴ECO PRODUCTS🪴

I try to use eco-friendly options when I can and produce small runs or take pre-orders to avoid over production. Although not everything made in my shop is recycled I do try to reduce waste and package everything as eco-friendly as possible. if you are looking for the most eco-friendly options here are some highlights:

Wood Pins/Charms: Made from responsibly sourced European Birch Plywood, which uses 20 to 24 times less energy to produce than enamel pin badges! Not only does it take less energy to produce, this birch wood grows quickly, is environmentally friendly and sourced from an ethical supplier that helps us to actively fund responsible woodland management schemes.

Made to Order Apparel: These are made especially for you (or in very small batches)! Making products on demand instead of in mass-bulk reduces overproduction instead of contributing to fast-fashion landfills. An added benefit to this style of printing is that it can usually be done in the same country as delivery so shipping cost and impact are reduced!

Prints: The majority of my prints are produced on-demand in the USA! This makes for less paper waste and shipping impact is reduced.

I try to produce mindfully, although these are some highlights there are many other goodies I make that also utilize earth-friendly practices and materials. Please feel free to ask any questions or give any suggestions, I'm always happy to hear them!

 

🧋 FAQ 🧋

Q: Do you take commissions / Are commissions open?

A: Sadly, I no longer have time for commissions between this shop and spindlehorse project but if I do open rare comm slots it will be posted on socials.

Q: Can you make__(insert product here)__?

A: If you are truly interested in seeing a product made by me please reach out! I may accept "dream project" commissions for merch ideas that I would love an excuse to create (Highest chances for Lucifer and Alastor but I'll consider others)! Any commissions for such things will only be done with agreement that I shall reserve the rights to my design and sales of the design, however depending on the product time I may be able to make a variant version including special details so that your version is one of a kind!

Q: Will the Trashy Raccoon Mouse Pads be back?

A. I often re-stock the these about once every 2 months through pre-orders but they usually sell out quite fast and are rarely in-stock. The best bet to get one is to order while in the pre-order phase, if possible, this also helps me know how many are needed and fund production.

Q: Will __(insert product here)__ be back?

A. Most popular items will be re-stocked but look out for anything that says "unlikely to/may not restock" on the listing which have lowered chances, or anything listed as "Limited Edition/LE" which will not restock in the same form again (in some cases a variant may release but it will not be 100% the same).

If something is unavailable feel free to reach out, it can help to know when people are waiting on a re-stock!

Q: Can I use your art as a tattoo?

A. If you'd like to get my art tattooed on you please take a look at {the Tattoo Ticket listing} and read through the details. Purchasing a tattoo ticket will provide you with permission to use one of my artworks as a tattoo at whichever price you are comfortable with!

Q: How are your pins graded? What do the grades mean?

A: Please check out this page: Pin Grading Info – IdentityPollution

 

📜 TERMS OF SALE 📜

I maintain the right to refuse any order that I am not comfortable filling for any reason.

Please DO NOT SCALP my merch (buying out or buying large quantities with the sole intent to keep others from being able to get them so you can re-sell for a profit and control the price). If I have good reason to believe you are doing this I will ban you and cancel your orders.

That said, YOU MAY RE-SELL OR TRADE merch purchased from me within reason (example: weeding out personal collection, an extra bought for trading, extra gashas, etc). I no longer require re-selling only at cost +shipping/fees especially since limited/rare/randomized items can be more difficult to obtain. Please just be kind to one another out there✨

I never allow re-production of my art or merch. If you feed any of my art/merch to AI that's terms for a ban.

By purchasing anything in my shop you are agreeing to these TOS.